RETURNS AND REFUNDS

Except as outlined above concerning cancellation and non-delivery, returns and the issuance of replacement products or refunds are subject to the following conditions:

a) Damage

Despite our rigorous quality control during printing, packing, and dispatching, occasional damage may occur. Should you receive products damaged or with printing faults, kindly notify us within 30 days of receipt, citing your order number. We will promptly arrange a free replacement or refund, provided there is a valid reason for declining a replacement. Extended transit times due to rescheduled or re-attempted deliveries will not warrant replacements or refunds. At our discretion, we may request photos of the damaged products and may require the return of the same.

b) Design Errors

Designs are printed as seen and described during the ordering process. We urge you to review your order carefully before confirming, as even though we will do our best to reach out to confirm your demands for the order we cannot provide replacements or refunds for your own errors unnoticed during checkout.

c) Incorrect Products

Despite our strict packing processes, occasional human or machine errors may result in receiving incorrect products. If this occurs, please contact us with your order number for a free replacement or refund, provided there's a valid reason for declining a replacement. If your delivery does not match the order, please contact us for resolution. Photos of incorrect products may be required for verification.

d) Orders Returned by the Recipient

Products returned to us by the recipient will be kept for 30 days, and we will attempt to notify you via email. We cannot be held responsible for such returns, and replacements or refunds will not be provided in such cases. Ensuring accurate delivery details is your responsibility.

e) Refunds

For damaged, faulty, or incorrect products, we generally offer free replacements or credits to your account. In cases where a replacement is not feasible or if you decline one for valid reasons, a refund may be offered. Refunds will be processed within 5-7 days of receiving the necessary information, including evidence of the issue. Please note that banks may take additional time to process refunds.